Booking spa appointments: Peak hours are often late afternoon and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you will be attending the spa with a gift certificate, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use. Punctuality: Please arrive 10 mintues prior to your scheduled appointment time. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the our relaxation area. Arrival: If this is your first spa visit, let the receptionist know when you arrive. We will ask you to complete a client consultation form on your first visit to provide us with medical and contact information. This is another reason to arrive early. Cancellations: If you must cancel an appointment, please give as much advance notice as possible. Approximately 24 hours' notice is minimum to cancel a single service, and 48 hours or more is required for a package of services. Jewelry: If possible, leave your jewelry at home as you will not need it for your day spa visit. If however, you have brought valuables, make certain that they are securely locked in your locker. If you choose instead to take them with you to your treatment, be mindful of not leaving them behind. We are not responsible for any lost or stolen items, so please remember to check robes and lockers upon departure. Communicating your preferences: All aspects of treatment can usually be modified to your taste: amount of light, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please let the therapist as well as reception know. Medical conditions: If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or esthetician know of any medical concerns. Tell the technician if you're wearing contact lenses before you have a facial. Eating and drinking: Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if heat therapies, such as the sauna or the steam room, are part of your day spa experience. Gratuities: Gratuities are not included in the price of the service but gladly accepted. Between 15 and 20 percent for each person who gave you a service is customary, but you may of course leave more or less, depending on the quality of the service. It's easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. Cell phones: Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it's best to leave cell phones and pagers at home or turn them off before entering the day spa. Children: Children over the age of 12 are welcome. Young children are generally not allowed so that the day spa ambiance remains as relaxing as possible. Teens may be accommodated for certain services also. Socializing: When in the relaxation room and elsewhere in the day spa, be mindful of others. Keep conversations at a low volume.